MoreSoft Support

Monitoring and Reporting 
Our proactive monitoring and alerting identifies, tracks and reports on issues affecting the security, performance and reliability of your IT.  

Our improvement recommendations will help you lower your total cost of IT, including the hidden cost of downtime, substandard performance, and lost productivity due to incompatible or out-of-date software. 

Support Desk 
Our support desk is open from 8.30am to 6pm Monday to Friday. Our support engineers provide 1st, 2nd and 3rd level support via encrypted connections to our client's sites. This allows for the efficient and secure real-time diagnosis and resolution of issues remotely, as if the support engineer were physically at the client's site. Remote support is also interactive, allowing our engineers to work with you, seeing what you see, and troubleshooting accordingly. 

Call Logging 
Our call logging system means user problems and requests are monitored and followed through to a timely and satisfactory conclusion, with an escalation process in place should the situation require it. Customers can log calls with our helpdesk by phone, by email, or through their own customised logging website. Engineers take control of a call and follow it through to its closure.  

Field Support 
While the majority of issues will be resolved remotely, some jobs may require an onsite engineer. In these cases, our helpdesk engineer will schedule one of our field service engineers for a site visit, to resolve and close out the call.

If you would like to log a support call please click here.

Please click on below button to download our Support file